Cancellations

So you're looking forward to your massage. You're booked in and imagining how good you're going to feel... and thennnn... you remember you've agreed to go to your friends sister-in-laws grandma's 90th that you just feel too bad to cancel! I know I get it! Poor you! 

So you need to cancel your massage... that's ok! Just contact me on hello@kathrynpooletherapay.com or call me on 07818803673 between 9am -6pm and let me know! All I ask is that you give more than 24 hours notice so that your appointment can be given to someone else!

If it's less than 24 hours notice a cancellation fee of 50% of the cost of the booked treatment will be charged. And if I arrive for the appointment and there's no answer at your door unfortunately the full cost of treatment will need to be paid.

However, I understand that sometimes life happens and there's nothing you can do about it... like going in to labour! So let me know as soon as you can and don't worry about the rest!

 

How your information is stored and what it is used for

As a professional therapist, that has years experience within the NHS, I take confidentiality very seriously and always work within industry standard codes of conduct, ethics and data protection. Your information is stored securely in a locked filling cabinet or on my password protected database and I am the only person to access it. Your information will NEVER be passed on to a third party! 

What is personal data?

It is information relating to an identified or identifiable natural person, such as name, age, address, date of birth, gender and contact details. 

Personal Data may contain information that is known as 'sensitive' data. This may be relating to an individual's health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to or sexual orientation. Data relating to criminal convictions and offences is also considered sensitive data.  BUT what do I collect about YOU? I collect only the data I need to do my job well and safely, therefore I will ask for information and details regarding your health and medical history, your D.O.B., your contact information to confirm appointments (of which is usually done via the method you originally contacted me on to enquire or book with me), lifestyle questions that may affect the treatment or may be a contraindication to treatment (along with your medical background) and consent to treat you. 

I will ask you for details of your Doctor, healthcare professional and/or midwife (for the pregnancy clients obviously) so that I know who to contact if I have any concerns about your health, before using these details you will be asked for consent to contact them if necessary.

Your Rights

These rights are known as the Individual Rights under the Data Protection Act 2018. Please see the following list

-The right to be informed about the personal data being processed;

-The right of access to your personal data;

-The right to object to the processing of your personal data;

-The right to restrict the processing of your personal data;

-The right to rectification of your personal data;

-The right to erasure of your personal data;

-The right to data portability (to receive an electronic copy of your personal data);

I will keep your records for legal reasons for up to 7 years, one the 7 years has passed I will dispose of these records via shredding or burning. 

 

When your initial consultation is completed there is a tick box to opt out of subscription emails. These emails are only from myself and no one else. They typically include promotions or offers so that you don't miss out on discounts! If you have already signed up for these emails because you did not select the opt out box and now wish to opt out please email hello@kathrynpooletherapy.com stating you wish to unsubscribe from these emails.

If you would like to action any of your Individual Rights under the Data Protection Act 2018 please contact me on hello@kathrynpooletherapy.com

 

For all my pregnant ladies

Pregnancy massage is wonderful and can do lots of different things to support you throughout your pregnancy but it should be used alongside your care from your doctor, midwife and other healthcare professionals. It is not an alternative option and should not be used to replace your antenatal care!

Massage during pregnancy is only advised after your first trimester. If you are unsure about when you can receive a massage during your pregnancy please contact me or your midwife.

 

General or Pregnancy health related issues

Deep tissue and pregnancy massages are both generally safe and affective forms or therapy, however sometimes it is not advisable or suitable. This is why an initial consultation will be done to find out about any current or past medical history that may be a contraindication to massage. If your are unsuitable for massage you may be required to get medical authorisation from your GP or midwife before treatment.

 

For all my fitfam

Deep tissue/sports massage can make you feel pretty amazing and really aid in the recovery of DOMS and general sporting injuries however if a more serious injury could be going on and I have any concerns you may be asked to go and see your GP. I am a massage therapist and pretty damn good at spotting most sporting injuries and assisting in the rehab of them but I am not insured to treat unknown injuries.

 

Qualifications and legal stuff

I am a qualified Sports therapist, who graduated from the University of Huddersfield in 2011 with a BsC Hons in Sports Therapy. I hold an advanced massage qualification in Pregnancy Massage, and an Advanced Deep Tissue Massage diploma provided by the gateway workshop, I have also gained certificate of CPD in strapping and tapping. I recently underwent an intense two day course of Aquatic therapy through my previous employment at the NHS.

 I am insured through Holistic Gold and I am a member of The Federation of Holistic Therapists (FHT) Governing body. I also hold an Emergency First Aid Certificate.